The 4th Secret of the One Minute Manager
A Powerful Way to Make Things BetterBook - 2008
Offers a step-by-step primer on using appropriate apologies as a means of improving company integrity and employee morale.
Publisher: New York : William Morrow, c2008
Edition: 1st ed
Branch Call Number: 158.2 B592F
Characteristics: xi, 124 ; 22 cm
Alternative Title: Fourth secret of the one minute manager